In luxury beauty retail, the sales floor experience is the brand. AllWork is the Employer of Record that the world’s best-known beauty brands trust to keep that experience on point.
Getting staff out of the onboarding queue and onto the shop floor as quickly and compliantly as possible has always been AllWork’s M.O. But thousands of new hires onboarded, ramped, and ready—in peak season? That’s where the team’s manual I-9 processes were beginning to buckle at scale.
With high demand and even higher expectations on the line, AllWork partnered with WorkBright to help them scale onboarding and keep compliance in check—boosting capacity by 3.5x while cutting time-to-floor in half.
“WorkBright is powerful. The I-9 software is really a game-changer for HR.”
Sharyn Rinaldi Dingertopadre
VP of Operations and Client Success, AllWork
The challenge: Managing thousands of hires with no room for error
AllWork manages over 14,000 employees across all 50 states, Canada, and Puerto Rico. In a typical month, the team onboards anywhere from 400 to 1,000 new employees—but in peak season, that number can top 2,500.
The process to get each new hire ramped was entirely manual. I-9 verification was clunky and labor-intensive. The team was bogged down in digital paperwork—and the cracks were beginning to show:
- Compliance: Employees sometimes submitted expired documents or the wrong form of ID, creating delays and exposing clients to risk.
- Efficiency: The AllWork team had to manually check IDs, rename and organize files, and upload them one by one—slowing onboarding to a crawl.
- Client experience: Onboarding stretched from weeks to months, putting client satisfaction at risk.
“We were spending a tremendous amount of time trying to identify and verify IDs. Once we started working with clients over 1,500 employees, this process became extremely inefficient.”
Sharyn Rinaldi Dingertopadre
VP of Operations and Client Success, AllWork
The solution: Efficiency, streamlined admin, and remote verification at scale
AllWork’s mission-critical focus is to get employees up, running, and placed in a store as quickly as possible to deliver value to their clients. But as the contract size increased, improving onboarding wasn’t just important from an efficiency perspective—it was critical for future business success.
The team identified three key criteria they were looking for:
- Remote compliance: A fully compliant, remote I-9 experience that could scale alongside U.S. enterprise clients.
- Reduced admin: Shift data input and ID uploads to employees, freeing up the team from hours of repetitive, manual checks.
- Centralized forms: A single platform to streamline document collection and storage, increase client and backend visibility, and eliminate email back-and-forth.
A fluid I-9 verification process was the dealbreaker.
“We’re a virtual company,” says Jenice Bell, AllWork’s Manager of Customer Service. “Most solutions required us to handle the I-9 process entirely in person, which doesn’t fit how we operate."
“We chose WorkBright because being able to complete I-9s remotely was a value-add to all of our clients.”
Sharyn Rinaldi Dingertopadre
VP of Operations and Client Success, AllWork
The impact: 3.5x capacity for I-9 verification, 98% customer satisfaction
A year on from implementing WorkBright, and the AllWork team have seen some huge wins in terms of process efficiency, team capacity, and employee onboarding time:
- Increased I-9 verification capacity by 3.5x.
- Onboarding time reduced by 50%, with peak turnaround within 24 hours.
- Reduced manual labor for I-9 processes with streamlined paperwork management and employee self-service.
- A 98% client satisfaction rate.
One major win has been employee self-service. New hires now upload their own documents and input their information, minimizing errors and eliminating the endless back-and-forth.
As a result, the team has shaved entire days off their previous onboarding time and significantly increased capacity.
“Before, it was taking an hour to process one person’s I-9. Now it takes us 10-15 minutes,” says Jenice. “The time we’re saving allows us to focus on quality control and helping our clients.”
That impact became clear when a new enterprise client came in with high-volume hiring needs. Using WorkBright, the team processed close to 9,000 employees within just three months—3.5x their previous capacity.
“If we weren’t using WorkBright, that customer might have churned before we achieved success,” Jenice explains. “WorkBright has provided a whole new experience in a positive direction for our clients.”
Jenice Bell
Manager of Customer Service, AllWork
Ultimately, WorkBright has given AllWork the tools to scale with confidence.
“WorkBright is a powerful tool that has enabled us to improve our internal processes and be more efficient. The I-9 capability is really a game-changer for HR—especially if you’re onboarding a large number of employees. We’re thrilled to have WorkBright as a partner.”
To find out how WorkBright can accelerate your staffing agency’s success in 2025 and beyond, book a demo.
