a WorkBright success story
Client: BrightStar Care of West Fort Worth, Grapevine, & Keller
Industry: Home Healthcare
Hiring Type: Hires Continuously
Primary Pain Point: Making their paper-heavy process more efficient
How WorkBright Helped
The Challenge
“We aim to hire six new employees per week and each had a lengthy packet of paperwork to complete.”
Brittney Power, Director of Operations for multiple BrightStar Care franchises, explained about life before WorkBright.
Unfortunately, that paperwork took many new employees over an hour to complete in the office, creating bottlenecked, back-to-back interviews and frustrating candidates who often lacked the required documentation to complete their new hire paperwork that day. It created a compliance nightmare for her staff with manual checklists attempting to track which forms each candidate had submitted and expiration dates for numerous certifications.
When they sought a solution to their paperwork pains, they were disappointed to find many large, bundled software solutions forced them to pay top dollar for more features than they needed. Brittney and her team decided on WorkBright because it perfectly fit their requirements for a new system without any superfluous features.
The Results
BrightStar Care of West Fort Worth, Grapevine, & Keller saved employees hundreds of hours of filling out paperwork by using the WorkBright solution for their staff members.
Using WorkBright also helped with administrative headaches, and it reduced paperwork review time per candidate by 83%.
By creating a more streamlined approach to paperwork, Brittney Power and the BSC team could retain more quality caregivers from offer to first shift.
“Allowing caregivers to complete paperwork on their phones was a mandatory feature for us. Many of our employees do not have home computers, so making it easy for them to complete documents and take pictures of items like insurance or certifications on their phone has made them much more likely to complete their onboarding paperwork in a timely manner.”