BrightStar Care's 83% time savings with WorkBright

Problem

Delays and compliance issues from inefficient onboarding processes.

Solution

Adopted WorkBright for streamlined, mobile-friendly form completion.

Results

Cut candidate paperwork review time by 83% and boosted compliance.

The Challenge

We spoke with Brittney Power, Director of Operations for several BrightStar Care franchises, about the challenges they faced before using WorkBright.

Many new employees struggled to complete their paperwork, often taking over an hour in the office. This caused delays and back-to-back interviews, frustrating candidates who frequently lacked the necessary documentation to finish their new hire paperwork that day.

This situation created a compliance headache for Brittney's team, who relied on manual checklists to track submitted forms and monitor expiration dates for various certifications.

When they searched for a solution to their paperwork issues, they were disappointed to find that many large, bundled software options required them to pay for unnecessary features. Brittney and her team decided on WorkBright because it perfectly fit their requirements for a new system without any superfluous features.

Results

For BrightStar Care of West Fort Worth, Grapevine, and Keller, implementing WorkBright saved employees hundreds of hours previously spent on paperwork.

WorkBright also alleviated administrative burdens, reducing paperwork review time per candidate by 83%.

With a more streamlined approach to paperwork, Brittney Power and her team were able to retain more quality caregivers from the job offer to their first shift.

“Allowing caregivers to complete paperwork on their phones was a mandatory feature for us. Many of our employees do not have home computers, so making it easy for them to complete documents and take pictures of items like insurance or certifications on their phone has made them much more likely to complete their onboarding paperwork in a timely manner.”

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